FAQ

dripdrip is a premium intimacy wellness brand creating sophisticated, body-safe products designed for exploration and connection. We combine elegant design with innovative technology.

Our company is headquartered in Hong Kong, with our primary fulfillment center located there serving global customers.

Yes, we are fully licensed and comply with international product safety standards. All our products meet relevant regulatory requirements.

We use bank-level encryption for all transactions and ship all orders in plain, unmarked packaging with no external branding or suggestive labels.

We focus on three core principles: medical-grade materials, elegant discreet design, and innovative engineering that prioritizes user experience over gimmicks.

We prioritize sustainable practices where possible, using recyclable packaging and energy-efficient manufacturing processes.

We are currently an online-only retailer, allowing us to maintain competitive pricing and ensure complete privacy for our customers.

Our website and customer service currently support English, with additional languages coming soon.

dripdrip was established in 2026 and launched our first product collection in 2026.

We operate independently and are not affiliated with any other intimacy product manufacturers.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All payments are processed securely.

Orders are typically processed within 1-2 business days after payment confirmation.

We offer standard shipping (8-12 business days) from our Hong Kong facility.

Yes, we offer free standard shipping on orders over $99 to most destinations.

We ship to all EU countries and the United States, excluding certain restricted regions. Check our shipping page for details.

You'll receive a tracking number via email once your order ships. Track it on our website or the carrier's site.

While we cannot control customs processing, we provide all necessary documentation to facilitate smooth clearance.

We only ship to PO boxes within the United States using USPS.

Standard shipping starts at $25. See our shipping page for details.

Address changes must be requested within 2 hours of ordering. Contact us immediately atcontact@dripdrip.vip.

We use only body-safe, medical-grade silicone, ABS plastic, and stainless steel that are non-porous, phthalate-free, and hypoallergenic.

Clean with warm water and mild soap or use a dedicated toy cleaner. Avoid abrasive materials and ensure complete drying before storage.

Many of our products are waterproof or water-resistant. Check individual product specifications for details.

Battery life varies by product, but most offer 1-2 hours of continuous use on a full charge. See product pages for specific details.

We recommend water-based lubricants only, as silicone-based lubes can damage silicone products.

Store in a cool, dry place away from direct sunlight. Use the included storage bag or box for protection.

Many of our products are designed for both solo and partnered use. Always clean between uses and with different partners.

Most products use magnetic USB charging cables. First charge typically takes 2-3 hours for a full battery.

Select models feature Bluetooth connectivity for app control. Compatibility details are listed on product pages.